Please contact us by email or phone before returning any item(s) as we may be able to resolve the issue for you or we may need to approve the return ahead of time.
It is our goal to satisfy all customers with a speedy resolution to any problem encountered with a product purchased at our store. To simplify the return process, please have your sales receipt. In the absence of a receipt, we will make every effort to research your transaction.
Our Return Policy is as stated:
All returns must be within 6 months of sale.
Refunds will be issued in the exact manner that payment was made.
The following items are non-returnable:
Shipping & handling
Bedding—if packaging has been opened
We appreciate your business and want to continue to offer you quality merchandise, exceptional customer service, and a memorable shopping experience.
Packing and Sending Your Return
It only takes a few simple steps:
1. Pack the items along with the packing slip (receipt or a copy) securely in a box. We recommend you use the original box the items arrived in. You may use another box if you prefer.
2. Affix the shipping label to the outside of the box. Ship items directly to our store. The store address can be found on our web site or on the original packing slip (receipt).
3. Leave the package for your mail carrier to pick up or bring to your local Post Office or UPS outlet.
What personal information does Snow’s Home & Garden gather about customers?
Information you give us. We receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information; however, some information is necessary to process your order. We use the information you provide to respond to your requests, customize future shopping, and communicate with you to improve our store.
Does Snow’s Home & Garden share the information it receives?
Information about our customers is an important part of our business, and we DO NOT sell any information you provide to other companies or organizations. We share customer information only with the business partners as described below:
Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Protection of Snow’s Home & Garden and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Snow’s Home & Garden, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
How secure is information about me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card processor.
Snow’s Home and Garden (hereinafter “the Company”) does not and cannot control the content or accuracy of information available through hyperlinks on its homepage to other Web Sites. The Company is not a publisher of content posted by third-parties on linked sites. The Company exercises no editorial control over, and accordingly accepts no liability for, any information posted on linked sites.
The products and services advertised on the Company’s website (the “Site”) may be provided by third-party vendors, and are expected to change from time to time. The Company accepts no responsibility for any such changes.
The company makes no warranty of any kind, either express or implied, with respect to the goods and services available or advertised on its site. The company accepts no liability of any kind with respect to such goods and services or any damages resulting from the use thereof or arising in connection therewith. Site visitors who purchase goods and services assume all risk of all kinds with respect to such goods and services. The site visitor must pay all fees,including without limitation, sales taxes, import duties or like charges, with respect to such goods and services. Use of the company’s services is at the home page visitor’s sole risk. The company makes no warranty that goods and services available through its site will meet any particular performance or quality standards, and expressly disclaims all other warranties of any kind, either express or implied, including implied warranties of merchantability or fitness for a particular purpose, except to the extent that any warranty cannot be disclaimed under applicable law. Without limiting the foregoing, the company will not be responsible or liable for damages resulting from the use or inability to use any goods or services available or advertised through the company’s site. Under no circumstances shall the company be liable for any indirect, incidental, special or consequential damages, including, without limitation, loss of profits arising out of or in connection with goods or services advertised or obtained through the company’s site. The absolute limit of liability for any claim hereunder, including without limitation claims due to the company’s negligence, shall be any service fee or user fee paid by any claimant to the company in connection with the provision of services to the claimant by the company. Some jurisdictions do not allow implied warranties to be excluded or modified or liability to be limited, so not all of the above limitations may apply to you.